RecallSiren

Terms of Service

These Terms govern your use of RecallSiren (the “Service”), operated from Australia. By creating an account, running a scan, or subscribing, you agree to these Terms. If you don’t agree, don’t use the Service.

1. What RecallSiren does

RecallSiren cross-references the product catalogue you provide against publicly available product-recall registers (currently the ACCC Product Safety recall register for Australia) and notifies you of potential matches by email and in your dashboard.

RecallSiren is a notification and monitoring tool only. It does not provide legal, compliance, or product-safety advice, does not guarantee that every relevant recall will be matched, and may produce false positives or miss items. It is not affiliated with, endorsed by, or operated by the ACCC or any government body. You remain solely responsible for your own compliance, product-safety, and recall decisions, and should confirm any match against the official notice at productsafety.gov.au.

2. Accounts

You sign in by Google or by a one-time email link — there is no password to manage. You’re responsible for activity under your account and for keeping access to your email and Google account secure. You must provide accurate information and be authorised to act for the business whose catalogue you upload.

3. Subscriptions, billing and trials

• The first catalogue scan is free. Ongoing monitoring is a paid subscription (AUD $29 per month, “Starter”, up to 1,000 SKUs), billed in advance through our payment processor, Stripe.
• Subscriptions renew automatically each month until cancelled. Prices are in Australian dollars and include GST where applicable.
• You can pause or cancel at any time from Account & billing. Cancellation takes effect at the end of the current paid period; you keep access until then.
• We may change pricing or features with reasonable notice; changes apply from your next renewal.

4. Refunds

Our refund position is set out in the Refund Policy, which forms part of these Terms. Nothing in these Terms limits rights you may have under the Australian Consumer Law.

5. Acceptable use

Don’t misuse the Service: no attempting to break, overload, scrape, or reverse-engineer it; no uploading unlawful content or data you’re not entitled to use; no using it to harm others. We may suspend accounts that do.

6. Your data

You keep ownership of the catalogue data you upload. You grant us the limited rights needed to operate the Service (store it, match it against recall registers, and send you results). How we handle data is described in our Privacy Policy.

7. Availability and changes

We aim to keep the Service running and recall data current, but we provide it “as is” and don’t guarantee uninterrupted availability, completeness, or accuracy of third-party recall data. We may modify or discontinue features over time.

8. Liability

To the maximum extent permitted by law, RecallSiren is not liable for indirect or consequential loss, or for losses arising from recalls we did not match, delayed or undelivered notifications, or your reliance on the Service in place of official sources or professional advice. Where liability cannot be excluded (including under the Australian Consumer Law), our liability is limited, at our option, to resupplying the Service or refunding amounts you paid in the 3 months before the claim. Our total aggregate liability will not exceed the fees you paid in that period.

9. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the courts of that jurisdiction.

10. Contact

Questions about these Terms: [email protected].